确保在每个用餐时段的酒水和食品数量充足。同时确保每日精选被放入了菜单中。

（23） Check the pick-up station and side stations,ensuring agreement to standards of cleanliness, supply of stock andorganization.

检查传菜台和工作台，确保与清洁标准相一致，补充和整理库存。

（24） Monitor and assist Host (ess) in greeting andescorting guests to their tables according to departmental procedures. Ensurethat tables are set to best service the customers.

根据部门标准协助咨客问候客人并将客人带到座位上。确保餐桌处于最佳状态。

（25）Anticipate heavy business times and organizeprocedures to handle extended service hours.

预见忙碌时间段并有组织的处理等候的客人。

（26） Anticipate guest’s needs, respond promptly andacknowledge all guests, however busy and whatever time of day. Promote positiveguest relations at all times.

预见客人的需求，无论多忙和无论多晚对所有的客人的要求都要迅速的作出回应。与客人建立一个良好的关系。

（27） Be familiar with all departmentsproduct/services/features and local attractions/activities to respondaccurately to any customer inquiry.

熟悉所有酒店服务/特征和本地的观光景点以便可准确的回答客人的询问。

（28） Monitor and handle guest complaints byfollowing the instant pacification procedures and ensuring guest satisfaction. Ability to solve guests dissatisfaction (Mr. Biv)and answer all guests correspondence by mail, email and telephone or facsimileto ensure guests satisfaction.(within 24 hours at the latest for writtendocument).

聆听和处理客人的投诉并确保客人得到满意的答复。能够解决客人的不满意和回复所有客人的信件，电邮，电话或传真，以满足客人的需要。(在24小时内建立起书面文档)

（29） Monitor guest reactions and confer frequently withservice staff to ensure guest satisfaction.了

解客人的反馈和意见并及时与员工进行沟通，确保客人的满意。

（30） Check the status of all orders and ensure that theyare delivered within designated timelines.

检查所有的酒水点单并确保它们都根据部门要求被派送到了指定的地点。

（31） Monitor and ensure that all tables are cleared andreset according to department procedures.

检查和确保所有的桌子按部门运作要求被摆放干净和整齐。

（32） Monitor and maintain cleanliness and workingconditions of departmental equipment, supplies, and work areas.

检查和维护部门设备，供应品和工作区的清洁卫生和使用条件。

（33） Assist restaurant staff with their job functions toensure optimum service to guests.

协助西餐厅员工完成他们的工作职责以确保为客人提供最适宜的服务。

（34） Answer outlet telephone within 3 rings, usingcorrect salutations and telephone etiquette.

在电话响三声内要接听，并要运用正确的电话礼仪