本文内容为JW酒店品牌中餐厅服务流程，可以做为参考使用！

餐厅服务流程

1.领位站在门口迎接客人，必须先面带微笑热情的与客人打招呼“欢迎光临、中好(晚上好），**先生（**小姐）。”然后问客人是否订过位，如有预订的立即带客人入座，没有订过位的问清楚客人的人数及是要吸烟区还是禁烟区，然后指引客人入座，注意和客人保持3-4步的距离，可以在领位的过程中询问客人的姓名。

Hostess should greet guests in front of the entrance of therestaurant. She should welcome guests warmly withsmiles, greet them with“Welcome”,“Good Afternoon, Sir/Madam” or “Good Evening, Sir/Madam”. Then she has to checkwhether a reservation has been made. In case there is a reservation, the guests are tobe led to the assigned table. For guests who have not made a reservation, shehas to ask the guest’s name, the total number of guests, where the guestsprefer a table, in smoking area or non-smoking area. Then, she canlead the guests to the assigned table. Remember to keep a 3-4 steps distance ahead of the guests.

2.领位带客人到位后，首先为客人拉椅子，然后打开菜单双手递给客人，并为客人打开至少一块口布，并祝客人用餐愉快。在告诉服务员客人的姓名后，速回门口的领位台，并作登记。

When the guestshave taken their seats at the assigned table, hostess should serve guests following the procedures below:

-Pull the chairsfrom the table for guests,

-Open the menu and give the menu to guestswith both hands,

-Unfold at least onenapkin,

-Say “Have a nicelunch/dinner!”

-Tell servers the name of the guests to beserved,

-Then go back to the hostess desk and register the guest’sname.

3.领位带领客人在入座的过程中，服务员应用5/15原则，热情的和客人打招呼，并做好准备为客人拉椅子。领班在接到领位的提示后应迅速告诉区域内服务员客人的称呼。服务员在为客人拉完亦子后应站在客人的右手边，为客人打开口布，第一时间为客人送上毛巾及小食并询问饮料及茶，客人如脱外套，应帮助客人挂衣服套上衣套，在桌上摆放公筷，茶壶放在暖茶器上。

While hostessis leading the guests to the table, servers should use the 5/15principle – to welcome and greet the guests warmly andbe ready topull chairs for them. Head server has toinform servers of the assigned area the name of the guest once he is notifiedof the assignment. Servers then should follows the procedures below when guestsare around the table:

-Pull out the chairs for guests,

-After informed by hostess, all staff should greet the guests by name,

-Unfold the napkin on right hand side of guests,

-Place the wet towels and snacks onthe table,

-Ask the beverage and tea favoured by guests (Try to make recommendations),