-If guests want to take off his coat, server should hang it on the chairwith a coat cover to protect the coat,
-Place the “Public-chopsticks” on the table,
-Put the teapot on tea-warmer.
4.服务员在询问饮料时，应以选则性提问来点饮料，例如：“请问您要来点红酒还是啤酒？”，“请问您要西瓜汁还是橙汁”，“ 请问您要来杯依云还是巴黎水”等，增加饮料推销。
When asking about the drinks, the server should use the up-sellingtechnique by asking questions in terms of choices:
“Would you like to take a glass of red wine or cold beer, Mr. XX?”“Would you like to order a glass of watermelon juice ormango juice, Mr. XX?”“Would you like a bottle of Evian orPerrier, Mr. XX?”
5.迅速为客人递上所点饮料，领班随时准备好为客人点菜，等客人做好准备，领班可为其点菜，点菜前应先了解当日急销的菜、是日例汤，如果是常客。必须了解并记住常客的喜好，便于有针对性的介绍。点菜过程中，要注意推销，避免做“录音机”，点完菜后一定要Repeat order。
All drinks should be served within 5 minutes. When guests seem to be ready to make orders, servers should approach the table and take theorders. All staff should know which items should be pushed and the daily soup beforehand.
-The server must be aware of the preferences of regular guests so appropriaterecommendations can be made.
-Don’t only say “Yes”, server must make some recommendations.
-When orders are taken by server, repeatorders to guests.
6.领班在点完菜后，应立即将菜单输入电脑，以便厨房准备，有任何特殊要求必须第一时间告诉厨师。
Afterthe guests have ordered the food, orders must be sent to the kitchen immediately. For special requests, must inform the kitchen in-charge atonce.
7.服务员应随时不断巡查，及时的为客人添茶加水，注意客人是否需要加饮料，服务过程中要使用“Savvy Language”。
Servers must walk around the table frequently checking theneeds of guests – tea and drinks should be refilled in time.When serving guests, remember to use “SavvyLanguage”. Never gossip and chip-chat with staff in restaurant.
8.传菜员将菜传至桌边时，服务员应先在桌面上移出上菜的位置，双手上菜，注意不能将手指碰到菜，所有有盖的菜要先上桌再打开盖，并放入公勺，清晰的报菜名并说“请慢用”。
While food runner delivers the food to the table:
- Server should make some space on the table for the food.
- Put the food on table with two hands.
- Fingers should never touch the food.
-For dishes with covers, open the dish-cover after the dishhas been placed onthe table. Place a public spoon into the food.
- Clearly inform guests the name of the dish and say “Mr. XX, please enjoy your lunch/dinner”.
