Assist themanagers complete the work and serve the guest better

协助各个经理完成工作内容和服务客人

Assist themanagers communicate with owner

协助各个部门与业主沟通

Guest Focused

关注酒店的客户

（11）行政秘书 （Executive Secretary）

Record the meeting minutes

记录会议内容

关键点：(Keys)

1．Administration regular meetingworks as a tool to create a communication platform for all departments, ratherthan the only way to communicate. So each department is responsible for theneeds of other departments, try to communicate in privately, or EMAIL to therelevant departments. Without resolving or involves several departments can notbe simply determined, to be present in the morning meeting.

行政例会仅仅是做为一个沟通工具之一，创造一个各个部门沟通的平台，而不是沟通的唯一方式，因此各个部门负责人所提出的需要其他部门协助解决的事情，请尽量在私下来沟通协商解决，或者以EMAIL的形式书面发给相关部门。私下协商无法解决的或者是牵扯到众多部门无法简单解决的，再到早会来提出。

2．As for the guests’ complaints and comments from other departments aswell as engineering maintenance problems and so on, the related departmentsrespond to actively. But without getting the information, please expressconcern and record it to find out the reason.

Thenexplain the next morning. And the Executive Secretary need track the situationof solution.

关于其他部门提出的宾客的投诉和意见，以及工程维修问题等，如果涉及到相关部门的，请相关部门主动做出答复和回应，如果不知道该情况，请表示关注，并记录回去查找原因。

然后再第二天的早会中做出解释。行政秘书需要跟踪此事的解答情况。

3.Each department mustcomplete with speaking "complete" or otherstatements indicating the completion but the next head of the department mustimmediately connect to the above without reminding GM

每个部门讲述完毕，必须要讲“完毕”或者其他的表示完成的语句，下一个发言的部门负责人必须马上接上发言，不要GM来提醒。

4．During the procedure of the speech anyone can’t interrupt others’ speechin addition to general manager and Owners Representative in special circumstances

发言过程中，除总经理和业主代表在特殊情况外，其他人都不肯中途打断他人讲话。

5．Executive Secretary must make an accurate record ofthe meeting and task completion time as well as tracking completion.

行政秘书必须确切记录会议内容和工作任务完成时间，并及时跟踪完成情况。