Note: Participants:general manager, owner representatives, catering director, Project Director,Finance Director (Finance Manager may on behalf of), Human Resources Manager,Security Manager, Executive

Chef,cup vegetable chef, Western Chef, Chinese managers , Western manager, banquetmanager, steward manager, front office manager, rooms manager, Laundry Manager,Leisure Manager

注：参加人员：总经理、业主代表、餐饮总监、工程总监、财务总监（财务经理可代）、人力资源部经理、保安部经理、行政总厨、瓯菜厨师长、西餐厨师长、中餐经理、西餐经理、宴会经理、管事经理、前厅经理、客房经理、洗衣房经理、康乐经理

PROCEDURE 程序

To make meetings more effectiveand operation of the hotelpropitious, the conduct of the meeting isrequired to be in accordance with the procedure of the hotel.

为了使会议进行的更加高效，酒店的运转更加顺畅，对会议的进行要求按照酒店规定的程序来进行。

1. Orders of Seating and speakers

1． 座位次序和发言次序

FrontOffice (FO) → Sales and Marketing (S & M) → F & (F & B) → Kitchen(KIT) → Security Division (SEC) → Housekeeping (HSKP) → Laundry → LeisureManager → Engineering (ENG) → Human Resources (HR) → Finance Department (FIN) →owner representative (OR) → General Manager (GM)

前厅部（FO）→市场销售部（S&M）→餐饮部（F&B）→厨房（KIT）→保安部（SEC）→客房部（HSKP）→洗衣房→康乐经理→工程部（ENG）→人力资源部（HR）→财务部（FIN）→业主代表（OR）→总经理（GM）

Note: TheFood Department of the Office of Surface to speak first by sub-sector managers,the restaurant manager, Western manager, banquet manager, steward manager,cook, Western kitchen, Chef, catering director.

注：餐饮部厅面首先由分部门经理发言，中餐厅经理，西餐经理，宴会经理，管事经理，中厨，西厨，总厨，餐饮总监。

2． 各个部门汇报核心内容

（1） 前厅部（Front Office）

Rooms revenuelast day

昨日客房营收

Total HotelRevenue last day

昨日酒店总营收

OCC%, AverageRate, RevPar last night

昨日的出租率、平均房价、每间房收益值

Stay over lastnight

昨日过夜房间数

No show lastnight and reason

昨日预订未到房间数和原因

COMP, HSU Lastnight

昨日免费房、自用房数量

Arrivals, VIParrival and In house today,

今天预订数、贵宾将到的和在住的人数

Departures today

今日预计离店数

Guest Comments(Comments card and oral comments and Website)

宾客意见（意见卡、口头意见和网络留言意见-携程等）

Guest Complaints

宾客投诉

Public informationshare with all Dept or announce to all management

需要与其它部门共享的公共信息和需要向大家公布的信息

Something needsupport and cooperate from other dept or GM

需要其他部门支持和需要总经理帮助解决的事情

（2） 市场销售部 （Sales and Marketing）

Room Occupancy, ADR and Revpar forecast