本文为洲际酒店释放成本,创造最大收益250问题解答餐饮设施部分,内容为洲际酒店4000多家酒店在开源节流方面的实践积累,弥足珍贵!
1. Is there an accurate forecastingmethod in place for covers and revenues? 是否具备一种准确预测上座数和收入的方法?
*Trackguest and cover counts on an hourly basis to better identify trends and peakdemand periods.Readjust the forecast each day for the following three days.
*对客人及上座数进行每小时跟踪,更好的确定趋势及需求高峰时段。每天重新调整未来三天的预测。
2. Are schedules/rotas based on theforecast and adjusted as changes occur in the week? 日程表/值班表是否根据预测制定,并随着一周内的变化进行调整?
*Look atforecast updates and trends to adjust your schedule a day at a time.
*Consider management / salaried personnel to cover breaks.
*Are your multiskilled teams being utilised.
*查看预测更新和趋势,循序渐进的调整日程表。
*考虑管理层/领薪水的员工来填补休息时间。
*多技能化团队是否得到充分利用。
3. Do employees follow proper clockin-and-out procedures to avoid extra hours, missed breaks and unnecessaryovertime? 员工是否遵循适当的上下班打卡程序,以避免额外的工作时间、未发觉的休息时间、及不必要的加班?
*Ensureyour staff are clocking in – in uniform and ready to work - and clocking outbefore changing clothes to go home.
*Reduceor eliminate ‘smoke breaks’ – require smoking to take place during an officialbreak only.
*Aresupervisors/team leaders counter signing timesheets at the end of the shift.
*确保你的员工遵循打卡上班 – 穿着制服,准备工作 – 更换衣服后打卡下班回家的流程。
*减少或消除‘吸烟休息时间’- 要求只能在正式休息时间才能吸烟。
*主管/组长是否在每个班次结束时检查时间表并签字确认。
4. Is Menu Engineering used to ensuremenu profitability including recipe cards? 是否采用了菜单分析(菜单工程)来确保菜单的收益性,包括菜谱卡?
*Recipecards should be in place for all F&B items.
*Based on high profit contribution, set an incentive in place tospotlight and sell these high contributors.
*Re-cost your menus on a minimum 6 month cycle.
*所有餐饮项目都应设置菜谱卡。
*根据高利润贡献情况,建立激励机制,突出显示并出售这些高利润贡献的项目。
*最少6个月一次重新评估菜单。
5.Are your outlets displayedprofessionally and successfully within your hotel’s “four walls” viacollateral, driving value added rates (breakfast, buffets etc.) and in-housepromotions? 餐饮设施在酒店范围内是否通过间接宣传品、强劲的增值价格(早餐、自助餐等)、店内推广而得到专业、成功的展示?
*Cross-sellwithin the hotel and between outlets. Are there opportunities to “pre-sell” meals at the front desk?
*Update F&B information that is contained on the Hotel Profile andother FREE marketing opportunities (utilise Genesys marketingtool).
黄金龙
广西酒店行业专家库 专家
广西酒店管理学会理事
美国饭店业协会CHA
注册饭店高级职业经理人
九人智库创办人
温州四季明珠酒店总经理
HOTEL THINK TANK
酒店智库
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